Privacy Policy

Last Updated: August 17, 2026

Elite Windows is operated by Ostrom Trowbridge Home Services LLC (collectively, “Elite Windows,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information provided by customers, prospective customers, website visitors, and job applicants.

Information We Collect

• Name, email address, telephone or mobile phone number, and mailing or service address.
• Information relating to home improvement projects, appointments, estimates, purchases, installations, warranty matters, or service requests.
• Information submitted in connection with job applications, recruiting, interviews, or employment inquiries.
• Communications with Elite Windows, including calls, emails, text messages, website submissions, and other correspondence.
• Other information you voluntarily provide to us.

How We Use Information

• Schedule and manage appointments and consultations.
• Provide estimates, products, installation services, warranty support, and customer service.
• Send measurement, production, installation, project, payment, account, and service-related updates.
• Respond to questions, requests, and customer support inquiries.
• Communicate with job applicants regarding applications, interviews, scheduling, recruiting, and application status.
• Maintain business records and improve our products, services, website, and customer experience.
• Send marketing or promotional communications only when the recipient has provided the consent required for those communications.
• Comply with legal, regulatory, contractual, and operational requirements.

SMS and Mobile Messaging

When you provide your mobile phone number and expressly consent to receive text messages from Elite Windows, we may use your number to send communications related to your relationship with us.

Customer and Homeowner Messages

• Appointment confirmations, reminders, scheduling, rescheduling, and cancellation information.
• Measurement, project, product, and production updates.
• Installation scheduling and installation updates.
• Service, warranty, and customer-support communications.
• Account and payment-related communications.
• Other informational communications relating to your project or relationship with Elite Windows.

Recruiting and Job Applicant Messages

• Application confirmation.
• Interview invitations, scheduling, and reminders.
• Requests for additional information.
• Recruiting and application-status updates.
• Other communications relating to employment opportunities with Elite Windows.

Message frequency varies. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to a message. Reply HELP for assistance.

Consent to receive informational or transactional SMS messages is not a condition of purchasing goods or services and is not a condition of applying for or being considered for employment.

Promotional or marketing SMS messages are sent only when separate express consent for marketing messages has been obtained.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may disclose other personal information to service providers that perform services on our behalf, such as communications, scheduling, CRM, technology, payment processing, installation support, or other business operations, as permitted by applicable law and subject to appropriate confidentiality or data-protection obligations.

Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, to maintain business records, and to meet legal, contractual, and operational requirements.

We use reasonable administrative, technical, and organizational measures intended to protect personal information; however, no method of transmission or storage can be guaranteed to be completely secure.

Your Communication Choices

You may opt out of text messages at any time by replying STOP. You may also contact us to update communication preferences or ask privacy-related questions.

Email: customersupport@elitewindowsut.com

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

Questions regarding this Privacy Policy may be directed to:

Elite Windows
Ostrom Trowbridge Home Services LLC
Email: customersupport@elitewindowsut.com
Privacy Policy URL: https://www.elitewindowsut.com/privacy-policy

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