Terms & Conditions
Last Updated: August 17, 2026
These Terms & Conditions govern certain communications and services provided by Elite Windows, operated by Ostrom Trowbridge Home Services LLC. The SMS provisions below apply when you opt in to receive text messages from Elite Windows.
Elite Windows SMS Program
By expressly opting in to receive SMS messages from Elite Windows, you agree to receive text messages at the mobile telephone number you provided, subject to the type of consent you provided.
Customer and Homeowner Communications
- Appointment confirmations and reminders.
- Scheduling, rescheduling, and cancellation information.
- Measurement, project, product, and production updates.
- Installation scheduling and installation updates.
- Service, warranty, and customer-support communications.
- Account and payment-related information.
- Other communications relating to your project or relationship with Elite Windows.
Recruiting and Job Applicant Communications
Individuals who expressly opt in to recruiting-related SMS communications may receive messages including:
- Confirmation that an application was received.
- Interview invitations, scheduling, and reminders.
- Requests for additional information.
- Recruiting and application-status updates.
- Other employment-related communications.
Marketing Communications
Marketing or promotional SMS messages are sent only to individuals who have separately and expressly consented to receive marketing text messages from Elite Windows. Consent to receive informational, transactional, customer-service, or recruiting messages does not constitute consent to receive promotional or marketing messages.
Message Frequency
Message frequency varies based on your interactions with Elite Windows, your project, service needs, employment application, and the communications you have elected to receive.
Message and Data Rates
Message and data rates may apply according to your wireless carrier and service plan.
Opt-Out Instructions
To opt out of SMS messages, reply STOP to any Elite Windows text message.
After you opt out, you will no longer receive messages from the applicable SMS program unless you subsequently opt in again.
Help and Customer Support
For assistance with SMS communications, reply HELP to any Elite Windows text message or contact us by email:
Email: customersupport@elitewindowsut.com
Consent Is Optional
Consent to receive customer, informational, or marketing SMS messages is not a condition of purchasing goods or services from Elite Windows. Consent to receive recruiting SMS messages is not a condition of applying for employment or being considered for employment.
Carrier Disclaimer
Wireless carriers are not responsible for delayed or undelivered messages.
Privacy
For information about how Elite Windows collects, uses, discloses, and protects personal information, please review our Privacy Policy:
Privacy Policy: https://www.elitewindowsut.com/privacy-policy
Changes to These Terms
Elite Windows may update these Terms & Conditions periodically. Updates will be posted on this page with a revised “Last Updated” date.
Contact Information
Elite Windows
Ostrom Trowbridge Home Services LLC
Email: customersupport@elitewindowsut.com
Terms & Conditions URL: https://www.elitewindowsut.com/terms-and-conditions