SMS Consent Policy

Elite Windows is operated by Ostrom Trowbridge Home Services LLC. Elite Windows sends SMS messages only when the recipient has provided the consent appropriate for the communication or when responding within an otherwise permitted consumer-initiated conversation.

Customer and Homeowner SMS Consent

Customers and prospective customers may consent to informational SMS communications from Elite Windows through verbal or electronic opt-in methods.

Verbal Opt-In

During an in-person or telephone conversation, an Elite Windows representative may ask a customer for permission to send appointment, project, service, or account-related text messages. The representative uses substantially the following disclosure:

“We’ll send you a text confirming your appointment and may text you with reminders or updates about your appointment and project. Message frequency varies and message and data rates may apply. You can reply STOP anytime to opt out or HELP for help. Is it okay for Elite Windows to text you at the number you provided?”

SMS messaging begins only after the customer affirmatively agrees. Consent is optional and is not a condition of purchasing goods or services.

Online Customer Opt-In

When SMS consent is collected through an Elite Windows website, form, calendar, or other electronic form, the individual is presented with an optional SMS consent checkbox. The checkbox is not preselected and is not required in order to submit the form when the phone number is required.

Informational SMS consent language may state:

“I consent to receive non-marketing text messages from Elite Windows regarding appointments, scheduling, project updates, installation, service, account information, and customer support. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out.”

Recruiting and Job Applicant SMS Consent

Individuals applying for employment with Elite Windows may separately consent to receive recruiting-related text messages. Providing a telephone number on a resume, Indeed application, job application, or other employment document by itself does not constitute SMS consent.

Verbal Recruiting Opt-In

An Elite Windows representative may ask:

“Would it be okay if Elite Windows texts you about your application, interview scheduling, and recruiting updates? Message frequency varies and message and data rates may apply. You can reply STOP anytime to opt out or HELP for help.”

Recruiting SMS communications begin only after the applicant affirmatively agrees.

Online Recruiting Opt-In

Where recruiting SMS consent is collected electronically, an optional checkbox may state:

“I consent to receive non-marketing text messages from Elite Windows regarding my job application, interview scheduling, recruiting updates, and application status. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out.”

The checkbox is optional and is not preselected. Consent to recruiting SMS communications is not a condition of applying for or being considered for employment.

Customer-Initiated Text Messages

Individuals may initiate an SMS conversation with Elite Windows by texting a published Elite Windows telephone number. Elite Windows may respond to customer-initiated messages in connection with the individual’s inquiry or existing relationship with Elite Windows, subject to applicable messaging requirements.

Marketing and Promotional SMS Consent

Consent to receive appointment, customer-service, project, account, or recruiting messages does not constitute consent to receive marketing or promotional SMS messages. Where Elite Windows offers marketing SMS communications, separate express consent is obtained.

An electronic marketing consent checkbox may state:

“I consent to receive marketing and promotional text messages from Elite Windows, including offers, promotions, and information about products and services. Message frequency varies and message and data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of purchase.”

Marketing consent is optional, is not preselected, and is collected separately from informational or transactional SMS consent.

Opting Out and Getting Help

Recipients may opt out of SMS communications at any time by replying STOP. For assistance, recipients may reply HELP or contact Elite Windows by email.

Email: customersupport@elitewindowsut.com

Message frequency varies. Message and data rates may apply.

Privacy and Terms

Privacy Policy: https://www.elitewindowsut.com/privacy-policy

Terms & Conditions: https://www.elitewindowsut.com/terms-and-conditions

Contact

Elite Windows
Ostrom Trowbridge Home Services LLC
Email: customersupport@elitewindowsut.com

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